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Wednesday, July 16, 2008

Snapfish

So who knew people
other than my family, friends & customers read my blog?  After
my post yesterday this was in my email from www.snapfish.com :


Kirsten,
I just saw your blog post from today mentioning your recent print order.
I'm sorry we weren't able to change the border choice on your order for
you when you called (it shipped today, btw), but I do want to make sure we
deliver you a product you're happy with.  I've credited your account
with 102 free 4x6 prints so that you can re-order with the correct border, if
you like.

Please do let me know what you think of your prints when they arrive.

Best regards,
--
Dean Cookson
Director, Systems and Support Operations
Snapfish


That was very generous of them.  Thank you, Dean. 
Great customer service from you.  Although, I would have been
way happier had the photos been fixed when I reported the
error.  Hope you enjoyed reading my blog!  Know anything about
that bat phone?


I haven't received my photos yet...so I couldn't tell you what the
quality is...but when they come I'll have them here for you all to look
at & evaluate....and in the meantime, I'm going to use that credit
& re-order my photos.  Without that dang border. 

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